Politique d’expédition

1. Our Commitment to You

At Freeior, We treat every package with the utmost care, ensuring it’s packed securely and dispatched as quickly as possible. To keep things simple and transparent, we offer Fast & Free Shipping on all orders—no hidden fees, no surprises.

2. Shipping Destinations & Estimates

We currently focus our services on North America, specifically the United States, Canada, and Mexico.

Destination

Shipping Time (Transit)

Shipping Cost

United States

1 - 5 Business Days

FREE

Canada

Up to 18 Business Days

FREE

Mexico

Up to 18 Business Days

FREE

Note on Handling Time: All orders are processed within 1 business day. Please note that we do not ship on weekends or public holidays.

3. Order Tracking

Transparency is key. Within 24 hours of placing your order, you will receive a confirmation email containing your Tracking Number.

· You can track your package directly via the link provided in the email.

· Tracking information may take 24-48 hours to update once the label is created.

4. Our Carriers

To ensure your order arrives safely and swiftly, we partner with top-tier global carriers, including USPS, FedEx, DHL, and specialized line-haul logistics providers. The specific carrier is automatically selected based on your location and the fastest available route.

5. Customs, Duties, and Taxes

For our customers in Canada and Mexico:

· Standard Practice: Most orders are shipped as DDU (Delivered Duty Unpaid). This means any import duties, vouchers, or local sales taxes are the responsibility of the recipient.

· However, due to de minimis values (e.g., Section 321 in the US), most personal small-parcel orders typically do not incur extra customs fees. If you have concerns about a large order, please contact our support team.

6. Shipping Restrictions

We strive to reach every doorstep, but some limitations apply:

· PO Boxes & APO/FPO: Currently, we cannot deliver to PO Boxes, APO, FPO, or DPO addresses. Please provide a physical residential or business address.

· Prohibited Items: We comply with international air freight safety standards. Items containing certain battery types or liquids may have restricted shipping routes to Canada/Mexico.

7. Delays & Force Majeure

While we aim for perfection, sometimes nature or logistics has other plans. Freeior is not responsible for delays caused by:

· Extreme weather conditions (Blizzards, Hurricanes, etc.)

· Regional labor strikes or postal disruptions.

· Customs clearance delays in Canada or Mexico.

· Incorrect address information provided by the customer.